Refund Policy

Contributions made toward verified requests are generally non-refundable once processed. This is because contributions are voluntary and are intended to reach the verified individual promptly to provide the support they need.

If you believe you were charged more than once, or made a payment accidentally, we will review your case. Duplicate payments caused by a technical failure may qualify for a refund after verification of the transaction details.

To request a refund, contact us within 7 days of the transaction at support@getonechance.com. Please include the payment reference, date, and a short description of the issue so we can review it quickly.

All refund requests are reviewed on a case-by-case basis. Approved refunds are processed back to the original payment method through our payment partner. The final decision on any refund rests with AiAstra Innovations Private Limited.

For any questions about this policy, contact support@getonechance.com.